Although I initially arrived at this hotel due to a mix-up by my host — as I was supposed to stay at a five-star property — it turned out to be a much better experience. It may not officially be a five-star hotel, but the staff here certainly deliver five-star service. Kudos, especially to Joane — she connected instantly, and her warmth and hospitality made me feel truly welcome. I’ll keep returning to this property for as long as the same wonderful team is here. Great job, everyone — keep shining!

Had an outstanding time! The staff and service of the restaurant was some of the best we’ve ever received! It was on par with the Broadmoor resort in Colosprings Co(look it up). The overall staff of the Hotel was excellent as well although …

Perfect location for shopping. It felt safe and comfortable. The Galleria was within walking distance. It was beautiful luxurious hotel. Our room was very clean but with a bit of curiosity exploring the toiletries provided I did find some used qtips in the vanity kit but that is something that can easily be overlooked by housekeeping so not a problem. Our room was a bit warm the 1st night but the guest services was very prompt in sending someone to come take a look at the AC unit and get it to a more comfortable level temperature. Room service was amazing. I felt they went above and beyond. The breakfast buffet was also very nice and enjoyable. All the staff we interacted with were friendly and helpful. The elevators were a bit noisy but efficient. Parking was very easy and convienient. The only complaint I have is the timing of our stay. We stayed without knowing there would be several company parties happening at the same time of our stay. So upon returning to the hotel after a busy day of exploring the city we would walk into the chaos and noise of people taking over the entire hotel lobby and bar area, instead of staying contained to the ballroom, with no consideration of letting us get thru to get to the elevators to get to our room. The party guests that did have rooms that we ran into in the elevators were very rude and condescending and/or drunk. The guests in the room directly next to ours were in and out all night and we constantly had to hear loud talking in the hallway and the door slamming open and closed til almost 3am. But now I know for the next stay to make sure there isnt any big events going on at the same time of our stay before I book my stay.

Jonae checked us in and immediately made the experience a memorable one. Her contagious joy at 10:30pm after driving 3 hours was a great way to start our weekend. She truly cared about creating a first class experience and delivered above and beyond that. She immediately felt like a friend. The room was amazing and everyone at the hotel was truly delightful. We will definitely stay here again on our next trip to Houston. Thank you Jonae and Royal Sonesta!

This is hands down one of the best hotels that I have stayed at. The valets offer fast and excellent service. The bellhop was very nice and assisted with grace and swift assistance. The front staff was attentive to delivered outstanding service both person to person and any inquiries via room phone. The room I stayed in had a lovely view of the Uptown area, and had one of the most comfortable mattresses I have slept on. The restrooms had every amenity need just in case you forgot a toiletry, and that was a nice touch. The shower had great water pressure and a long lasting heat. I unfortunately had a tumble in my room and security ensured that the EMT’s were able to get to me rapidly and that I had a wheelchair available in case I needed it, and I appreciate that. The room service was amazing and was delivered quickly. The Red Velvet pancakes were fluffy and delicious, and the breakfast potatoes were well seasoned and flavorful. The attendant even educated me on the Yuka fries that come with the Ribeye and they were spot on, I really enjoyed them and the tender succulent steak as well. One of the best reasons to return is the fact that it is centrally located and anything you can think of from shops like DXL or a nice restaurant, and even museums are only about 10-15 minute’s away from the Royal Sonesta. I will definitely give this place 5 out of 5 stars and recommend that you make the Royal Sonesta your go to hotel for your next trip or even a staycation whenever you are in Houston. The experience was phenomenal and the entire staff made this a great stay, I really appreciate everyone at the Royal Sonesta – Houston Galleria.